FAQ

How Can We Help You?

Ordering

Do You Offer Subscriptions?

Yes We Do!

Our gaming-themed subscription boxes are packed with exclusive merch, collectibles, gear, and surprises inspired by your favorite games.

We offer subscriptions for our two crate bundles “Classic” and “Horror.”

You can choose from monthly, 3-month, or 6-month plans, and each crate is designed to deliver a fresh dose of gamer goodness right to your doorstep.

Subscribe once — and get ready for a new loot drop every month!

Accepted Forms of Payment

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also check out securely using PayPal, Apple Pay, Google Pay, or Shop Pay.

All payments are processed through trusted, encrypted gateways to keep your info safe — so you can focus on what matters most: unboxing your next epic loot drop!

Shipping

How Soon Do You Ship?

We start shipping subscription boxes within 3–5 business days after your order is placed. Once your box is on its way, you’ll get a tracking email so you can follow your loot drop all the way to your doorstep.

For monthly subscriptions, new boxes typically ship at the beginning of each month — so you’ll never have to wait long for your next level-up!

How Do I Track My Crate?

As soon as your crate ships, you’ll receive a confirmation email with a tracking link. Just click it to see where your loot is in real time!

Can I Choose The Shipping Speed?

Currently, all subscription crates ship using our standard shipping option to keep costs low for every gamer. While we don’t offer express shipping just yet, we’re always working on new ways to get your loot to you faster!

Is There International Shipping?

Yes! We currently ship our crates to select countries worldwide. Shipping rates and delivery times vary depending on your location — you’ll see all available options at checkout before you complete your order.

Return Policy

What Is The Refund Policy?

We want every gamer to love their crate! If your box arrives damaged, missing items, or with a major issue, reach out to our contact page within 7 days of delivery, and we’ll make it right — whether that’s a replacement item or a refund.

Because each crate is a limited-edition mystery box, we unfortunately can’t offer refunds or returns for simple change of mind after shipping.

Our goal is to make sure every unboxing feels like a win!

How Can I Return?

If there’s a problem with your crate — like damaged items, missing loot, or the wrong box — just contact our support team within 7 days of delivery. We’ll guide you through the quick return or replacement process.

Other

How Do I Apply For “Developer Of The Month”?

Think you’ve got what it takes to be our next Developer of the Month? We’d love to see your work!

Just head over to our Developer of the Month Application on the Home Page and submit your game, project, or mod details — along with a brief description of your work and why it deserves the spotlight.

Our team reviews submissions each month, and selected developers get featured on our site, socials, and inside our next crate. Show us what you’ve built — and you might just be our next featured creator!

What Is Included In Every Crate?

Each crate is packed with a hand-picked mix of exclusive gaming treasures — designed to surprise and delight every type of gamer. You can expect a combination of: